UAC popup when using Quick Assist

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When using Quick Assist, the end-user is in user mode to remote control devices, a black screen is presented to the rescuer when a UAC dialogue box appears on the end-user device and the administrator cannot enter in a password … Continued

Onedrive is stuck at processing changes

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If your Onedrive appears to be stuck at processing changes or has stopped syncing, follow these steps: To reset the OneDrive desktop sync app in Windows: Open a Run dialog by pressing Windows key    and R. Copy this and paste it into the dialog window then … Continued